1. Introduction and Data Controller

This Privacy Policy governs how Digimart (accessible via digimart.ma and via the Digimart mobile app) collects, uses, retains, and protects the personal data of its users. We are firmly committed to respecting the privacy of our customers in accordance with Moroccan legislation on the protection of personal data (Law No. 09-08 on the protection of individuals with regard to the processing of personal data).

2. Personal data collected

As part of your use of our online store, our mobile app, and the placing of your orders, we may collect the following information:

  • Identification information: First name, last name, email address, phone number.
  • Delivery and billing data: Delivery address, city, district, delivery instructions.
  • Order data: Purchase history, ordered products, chosen payment method (Cash on delivery, Card, Bank transfer).
  • Technical and browsing data: IP address, browser type, cookie identifiers, pages visited.
  • Mobile app-specific data: unique device identifier, push notification token, and — only if you explicitly consent — your geographic location.

3. Purposes of collection

Your personal data is collected and processed for the following purposes:

  • Processing, validation, and shipping of your orders.
  • Transmission of the necessary information to our delivery partners (Cathedis, Ozon Express) for the delivery of your packages.
  • Customer service management, package tracking, and support via WhatsApp and phone.
  • Management of returns, refunds, and warranties for your products (scooters, smartphones, high-tech).
  • Improving user experience and platform security.
  • Sending push notifications about the status of your orders and our offers, if you have authorized them.

4. Data sharing and recipients

Digimart does not sell or rent any of your personal data to third parties. Your data may be shared only with:

  • Our delivery providers: Shipping companies (Cathedis, Ozon Express) to deliver your packages within Morocco.
  • Payment providers: Banking institutions and payment processing centers to secure your transactions.
  • Our technical providers: Meta/Facebook (for login via Facebook, if you choose this option), OneSignal Inc. (for sending push notifications), Google (mapping services and, where applicable, login), each only for the technical purpose described and in accordance with their own privacy policy.
  • Administrative or judicial authorities: Only in case of a legal or judicial obligation.

5. Cookies and tracking technologies

Our site uses essential cookies to ensure the proper functioning of the store (shopping cart management, language memory, customer account login). You can configure your browser to refuse cookies, but some features of the site may be restricted as a result.

6. Data retention and security

We implement rigorous technical and organizational security measures (SSL encryption, secure servers, access control) to protect your data against unauthorized access, loss, or alteration. Your order data is retained for the legally required period for accounting and tax purposes.

7. Your rights

In accordance with Law No. 09-08, you have the right to access, rectify, delete, and object to your personal data. To exercise these rights, contact us via our contact page or by phone. You can also request the permanent deletion of your account and associated data directly from the mobile app, in your account settings.

8. Digimart mobile app

The Digimart mobile app, available on Google Play and the App Store, may collect and process additional data specific to mobile use:

  • Login via a third-party account: If you choose to log in via Facebook, Google, or Apple, we receive the basic profile information (name, email address) transmitted by these providers, in accordance with their own privacy policies.
  • Push notifications: We use the OneSignal service to send you notifications about the status of your orders and our promotions. You can disable these notifications at any time in your device settings.
  • Location: If you authorize access to your location, it may be used to pre-fill your delivery address or improve delivery time estimates. This access is optional and can be revoked at any time in your device settings.
  • Device identifiers: A technical identifier is used to link your device to your session and to sending push notifications, with no advertising purpose.

9. Contact

For any questions regarding this privacy policy or to exercise your rights, you can contact us at: